Buyer did not receive the purchase email

Spam folders, wrong email on order, and template misconfiguration.

  1. Confirm the email on the order in Sales.
  2. Ask the buyer to check Spam/Promotions.
  3. Review Store → Email Settings for the purchase template.
  4. If failures affect many buyers, contact support to verify SPF/DKIM domain authentication.
Order detail with buyer email highlighted.
Order invoice with email.