Answer shoppers while they browse.

Live chat on your storefront. Questions about licenses, files, or delivery get an answer before the buyer bounces. On your site, not a ticket queue they never see.

On the store, in the moment

Shoppers message you while they browse. You reply from the seller area without leaving the dashboard.

Fewer lost sales

License confusion kills checkouts. Chat lets you clear it up before they close the tab.

Your support, your brand

The conversation happens on your store, in your brand, from the same seller dashboard as orders.

Where does chat appear?

On your storefront, for shoppers who are browsing. You handle conversations from the seller dashboard.

Is this a third-party widget?

No. Live chat is a Roqstar store feature. You turn it on for your store instead of pasting an Intercom snippet and hoping it matches the theme.

What about after the sale?

Buyers still have order email and your store account for downloads. Chat is for the moment they are deciding.

FAQ

Do I have to staff chat 24/7?

No. Chat is there when you can answer. You are not on the hook for a 24-hour helpdesk to turn it on.

Is chat on every plan?

Storefront live chat is a plan/app capability. Check Pricing for which plans include it.

What if I miss a message?

You pick it up from the seller dashboard when you are back. Shoppers are not dropped into a third-party ticket queue.