Help Center

Help and support for Roqstar sellers and buyers.

FAQ

Do I need a credit card to start selling?

You can explore your Roqstar store and look around as much as you want — no payment required. To start selling, you’ll need an active paid plan. You can subscribe with a credit card or any Stripe-supported payment method. Once your plan is active, you’re ready to upload your products and start earning.

What is Roqstar and how does it work?

Roqstar lets music creators sell beats, presets, samples, stock music, DAW templates, sound effects, plugins, and AI prompts. Keep 100% of sales in your own store, or submit to our marketplace to reach more buyers (sales fee taken). Full control, easy setup, and powerful tools to start earning.

How do I get started as a seller?

Go to the registration page to sign up. After registration, click the activation link sent via email - check spam folder). Once activated, complete your profile, settings, and payment setup before selling.

How do I upload and list items for sale?

To sell, you need to complete all steps in your seller setup page. Then go to Seller Dashboard and choose Create New Item. You’ll go through several steps: Choose category, item name, description, tags Accept terms and upload files (cover image, audio demo, ZIP of product) Specify formats (e.g. WAV, MP3, preset file types) Set price & license options (regular vs extended, etc.) (Optional) Offer additional files (stems, multitracks) for Beats category Submit for review after filling all required fields Once approved, your item will be live in the marketplace.

What’s your refund policy on digital products?

Due to the nature of digital items, all sales are final. However, if you encounter any issues with your download or the files, our support team is here to help.

How does the white-label storefront work?

Your storefront is fully customizable with your branding, domain, and pricing. We handle the backend, so you can focus on selling digital items and memberships to your audience.

How do I upload and list an item for sale?

To start selling, complete all steps in your Seller Setup first. Once your setup is done:Go to your Seller DashboardClick Create New ItemFollow the product wizardYou'll go through these steps:Choose a category (helps organize your store and helps with review if you submit to the marketplace)Add product details (name, description, tags/keywords)Upload files (cover image, preview/demo if applicable, and your main product file—often a ZIP)Set formats (example: WAV, MP3, MIDI, preset file types)Set pricing & licenses (example: standard vs extended license options)Optional extras (Beats): add stems or multitracks if you wantSubmit once required fields are completeIf you submit to the marketplace, your item goes through review. After approval, it can go live.

Can I upload and sell my own digital products?

Absolutely. You can upload your own sample packs, presets, templates, or other digital products and offer them to your members or as individual purchases.

What payment methods can I offer my customers?

Roqstar supports Stripe and PayPal (availability depends on your plan and setup).Stripe can accept:Credit/debit cardsApple PayGoogle PayAnd other payment methods supported by Stripe in your countryPayPal lets customers pay using their PayPal account (and PayPal-supported card flows).

How do buyers get their order and access the customer portal?

After a successful checkout, buyers can access their purchases in the customer portal under My Orders.Instant access: buyers will see download links and order details in the portal.Return anytime: they can re-open the portal later to re-download files (as long as the order remains available).Branded experience: in your store context, the customer portal is branded with your store identity (including your store logo), so it feels like part of your storefront.If a buyer can't find the original email, they can still go back to your store and open My Orders from the account/portal entry point.

Do I have to sell on the marketplace?

No. The marketplace is optional. You can run a fully independent store and never list on the marketplace.If you choose to submit products to the marketplace, please note:The marketplace is curated and not always open.Submitting a product does not guarantee acceptance or listing.If a product is listed and sells through the marketplace, Roqstar takes a 30% marketplace fee on those transactions.

How do customers receive their files after purchase?

Customers get access to their purchases through the customer portal (My Orders). From there they can view order details and download the included files.

Can I sell subscriptions or memberships?

Yes. You can create membership tiers with monthly and/or yearly billing and offer subscriber-only access and benefits (depending on your plan).

Can I offer discounts or upsells?

Yes. Roqstar supports discount codes and upsell offers (feature availability and limits depend on your plan).

Can buyers contact me through my store?

Yes. You can enable a contact form on your storefront so buyers can message you directly.On higher plans (and when enabled in your settings), you can also offer Live Chat so buyers can reach you in real-time.