Subscription Plans

What is included on every paid plan, and which features unlock at higher tiers.

Your subscription tier determines which features are available and which limits apply. Roqstar plans are paid there is no free tier.

How do plans work?

You pick a plan during onboarding and can change it any time under Settings → Billing. Plans bill monthly or annually (annual is discounted). Cancellations remain active until the end of the billed period, then the account moves to a plan-expired state where publishing and checkout are paused until you reactivate.

What is included on every plan?

  • Branded storefront: custom name, logo, description, and SEO settings.
  • Payments: Stripe Connect and optional PayPal; buyers pay you directly.
  • Products: deliverable files, audio demos, images, and license terms.
  • Product wizard: guided step-by-step product creation.
  • Sales & orders: invoices, refunds, and full order detail.
  • Customers: lifetime value and order history per buyer.
  • Discounts & upsells: active offers, within per-plan limits.
  • Dashboard: revenue, sales, conversion rate, and average order value.
  • Catalog tools: store categories, license presets, and the setup checklist.
  • Support tickets: up to 3 image attachments per case.
  • In-app guidance: notifications, toasts, and guided tours.

What unlocks on higher tiers?

These features appear as locked previews or paywall overlays when your current plan does not include them.

  • Advanced analytics: traffic over time, visitors by country, referrers, and conversion funnel.
  • Email marketing: campaigns, subscribers, segments, CSV import/export, and included credits.
  • Abandoned cart recovery: automatic recovery emails with configurable delay and discount.
  • Memberships: subscription tiers with included downloads, license levels, and optional group chat.
  • Live chat: chat app on your storefront.
  • Custom domain: DNS verification (Business tier and above).
  • Higher limits: more storage, team seats, and discount, upsell, and popup caps.
  • Priority support: faster response from the Roqstar team.

What limits apply?

Each plan sets allowances for the areas below. Your current usage and remaining headroom are shown next to the relevant feature in your dashboard, and the exact numbers for each tier are listed on the pricing page in Settings → Billing.

  • Published products: how many listings you can have live at once.
  • File storage: total space for your deliverables, audio demos, and images. Each individual file is also capped at 5 GB (large uploads may take a while because many ISPs prioritize downloads).
  • Team members: how many teammates you can invite to your store.
  • Membership tiers: how many subscription tiers you can publish.
  • Email credits: your monthly allowance for email marketing sends.
  • Buyer chat messages: your allowance per billing period; you can top up with extra credits if you run out.
  • Active marketing offers: how many discounts, upsells, and exit popups can run at the same time.

What happens at a limit?

  • Disabled actions: buttons such as New Discount grey out with a tooltip explaining the cap.
  • Paywall overlays: gated pages show a blurred preview and an Upgrade your plan prompt.
  • Sidebar CTA: compact Upgrade link when your plan is below Pro.

How do you upgrade or downgrade?

  1. Open Settings → Billing.
  2. Pick the new tier; you are redirected to Stripe Checkout to confirm the change.
  3. On return, the dashboard refreshes plan badges and feature gates automatically.
  4. If you downgrade, features that exceed the new plan limits switch to read-only until you reduce them (for example: extra discounts get deactivated).

What happens when your plan expires?

If your subscription lapses (failed payment, cancellation expired), publishing and checkout pause. Existing orders and downloads keep working for buyers. Reactivate from Settings → Billing.

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