Frequently Asked Questions

Getting started

How do I create a seller account?

Go to the Register page, enter your email, and click Send signup link. Follow the magic link in your inbox to verify, then complete the onboarding wizard (username, store name, bio, password, questionnaire).

What plans are available?

Check Settings → Billing for current plan options. Higher tiers unlock advanced analytics, email marketing, abandoned-cart recovery, memberships, custom domain, and larger limits for discounts and upsells. See Subscription Plans.

What can I sell?

Roqstar is built for digital creative products. The niche is strongest in audio and music . sample packs, presets, beats, plugins, stems, and sound effects . but the platform is meant for downloadable creative goods in general: graphic templates, fonts, video assets, LUTs, e-books, courses, and more. If it is a lawful creative download, it fits.

Not allowed: adult / 18+ or pornographic content, racist or other hate material, harmful or illegal content, piracy, scams, and similar prohibited items. See the Terms of Service for the full rules.

Payments

How do I get paid?

Connect Stripe and/or PayPal in Settings → Payments (at least one). Buyers pay you through those accounts. You are the merchant of record for store sales. Funds settle to your bank per Stripe/PayPal rules. Roqstar has no seller payouts page and does not hold your sales money. Stripe is required only if you list on the marketplace when that feature is available. See Settings → Payments.

Why does Stripe show "not connected"?

You need to complete the full Stripe Connect onboarding (identity, bank, tax). Return to Settings → Payments and click through to Stripe until all requirements are met and charges enabled shows as true.

Products

What file types can I upload?

Upload any digital files as deliverables (ZIP, WAV, MP3, PDF, etc.). Audio demos support common audio formats and display waveform previews. Images support JPEG, PNG, and similar. The Product wizard validates and previews uploads at each step.

What is the maximum file size?

The maximum file size is 5 GB per file. Uploading large files can seem to take a long time because many internet service providers give priority to downloads. Your plan also has a total storage allowance shown in Settings → General.

What pricing types are available?

Single fixed price, Pay what you want, and Lead magnet (free with email capture). Set these in the Pricing step of the Product wizard.

How do licenses work?

Attach license terms to products useful for beat leases (basic, premium, exclusive) or sample pack usage rights. Choose from built-in presets or create custom licenses in My Licenses with your own terms, pricing rules, and features.

Support

Where do I get help?

Sellers: open Support in the sidebar to create tickets (with optional screenshots), check the in-app FAQ, or use Chat for live communication.

Buyers on your store: contact you via the support email, FAQ, and Live Chat you configure on your storefront; use My Orders for downloads and receipts.

Marketplace buyers: marketplace-specific help applies when they shop the marketplace, which is separate from your standalone store.